FAQ’s

Made to order means we only create a gown once a customer places an order. This approach minimizes waste and promotes a more sustainable fashion model. Each piece of fabric is sourced and cut individually by hand rather than using a machine block to cut multiple pieces at once. This ensures every gown is impeccably crafted.

Bespoke evening wear is custom-made to your exact measurements and style preferences. At FIÈRE Atelier, this means creating a one-of-a-kind silk gown tailored exclusively for you, combining perfect fit, individuality, and timeless elegance. All designs are customizable in details, colors, and materials if you choose to book a Private Appointment with us. We take on a limited number of bespoke commissions each year as a phenomenal amount of work goes into crafting each and every piece. To enquire about our bespoke service, please contact us via info@fiereatelier.com or fill in our form on the website.

We offer international sizing to help you select the best fit. If you’re unsure, click on Size Guide for detailed measurements. Since all our gowns are made to order, we recommend checking your measurements carefully before purchasing.

You can select the Self-Provided Measurements option at checkout and enter your details. We recommend following our Size Guide to ensure accuracy. If you need assistance, get in touch with us via info@fiereatelier.com or fill in the form.

Yes! If you book a private appointment with us, we will be happy to discuss available fitting options with you.

This bespoke experience offers a fully personalized journey, including custom measurements, in-person fittings at your preferred location, and the opportunity to select from an exclusive range of fabrics and colors to create a truly unique gown. We will discuss all details in a Zoom meeting before the in-person fitting. This experience starts at a higher price range, reflecting the exclusivity and craftsmanship involved. Additional costs will be determined after the consultation. To explore this option and receive further details, please contact us directly.

Each gown is made to made, and delivery typically takes 4–5 weeks.

For Fixed Sizes & Self-Provided Measurements, delivery takes 4–5 weeks from the date of purchase.

For bespoke gowns ordered through a private appointment, the delivery timeframe depends on the complexity of the design and any special requests. As each piece is meticulously crafted to your unique specifications, we will provide you with an estimated delivery timeline during your consultation. If you have any questions, feel free to contact us via email at info@fiereatelier.com or fill out the contact form on our website.

Yes! We offer complimentary worldwide shipping on all orders. Your gown will be carefully packaged and shipped via DHL Express, ensuring a smooth and secure delivery.

Our products are dispatched globally via DHL Express courier service.

Your parcel may be subject to a customs charge upon arrival. The exact amount depends on the item’s value, contents, and the import regulations of the destination country. Each country has its own set of rules, so we recommend checking with your local tax or customs department for specific charges. Import taxes and duties are non-refundable and must be paid by the recipient upon delivery.

For any inquiries regarding your order, the best way to reach us is by emailing info@fiereatelier.com or filling out the contact form on our website. We will get back to you as soon as possible..

Each gown is specially crafted to order, tailored to your specific measurements and preferences. Therefore, they are not eligible for returns or exchanges. In the unlikely event of an issue with craftsmanship or quality, please reach out to us, and we will work to resolve it. For full details, please refer to our Return Policy page.

Deliveries refused due to non-payment of import fees may be destroyed by the courier. Unfortunately, we will not be able to offer a refund in such cases.

If the parcel is returned to us by the courier, we will contact you to arrange a new delivery, which may be subject to additional shipping fees.

Due to the handmade nature of our gowns, please contact us as soon as possible to modify or cancel your order.

Please track the progress of your delivery using the tracking number provided in your Order Confirmation email. If you do not receive your package within 10 working days, please contact us at info@fiereatelier.com or use the contact form on our website.

We accept Visa©, MasterCard©, bank cards, and credit cards. Our website is secure and PCI DSS compliant.

Yes, all transactions on the FIÈRE Atelier website are secure and PCI DSS compliant. FIÈRE Atelier does not store credit card information. Each bank has its own authentication system for added security.

An Order Confirmation and Digital Receipt will be sent to your email after purchase. If you need a duplicate receipt, please contact us, and our Customer Care team will be happy to assist you.